Gaming Should Be Fun, Not a Problem
jay99 is proud to be one of Bangladesh's most trusted online gaming platforms, and with that trust comes a clear responsibility. We are committed to providing a safe, fair, and transparent gaming environment where players can enjoy cricket betting, slots, and casino games as a form of entertainment — not as a way to make money or escape personal difficulties.
Responsible gaming is not just a policy checkbox for jay99 — it is a core part of how we operate. We have invested in a suite of practical tools that put control directly into your hands, and our customer support team is trained to assist players who may be experiencing difficulties. Every player on jay99 has the right to enjoy gaming safely, and we are here to support that right around the clock.
We recognise that problem gambling can affect anyone, regardless of age, background, or income level. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh deserve access to clear information and effective tools that help them stay in control. If at any point gaming stops being enjoyable, we encourage you to use the resources on this page immediately.
Need Help Right Now?
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out to our dedicated support team immediately. We are available 24 hours a day, 7 days a week, 365 days a year.
[email protected]Response target: within 2 business hours | All enquiries treated in strict confidence
Controls Available on jay99
Every jay99 account comes with a full set of responsible gaming controls. These tools are free, immediate, and entirely in your hands. Contact [email protected] to activate any of the following features on your account.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, jay99 will not process any further deposits until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to prevent impulsive increases. This is one of the most effective tools for keeping your gaming spend within your personal budget.
Session Time Limits
Choose a maximum session duration — for example, 1 hour or 2 hours — after which jay99 will automatically log you out and display a reminder that your session has ended. Time limits help prevent the kind of extended, fatigued gaming sessions that can lead to poor decisions and increased spend. You can set or adjust your session limit at any time by contacting our support team.
Time-Out / Cooling Off
If you feel you need a short break from gaming, a time-out allows you to temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. This feature is designed for players who recognise they need a pause but do not require a full self-exclusion. Time-outs take effect immediately upon request.
Self-Exclusion
Self-exclusion is a firm, longer-term suspension of your jay99 account, available for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked and all marketing communications are suppressed. This is the strongest protective tool available and is recommended for players who feel their gambling has become or is at risk of becoming a serious problem. Contact [email protected] to request self-exclusion immediately.
Loss Limits
Set a cap on the total amount you are willing to lose within a set time period. Once that threshold is reached, jay99 will prevent further wagering for the remainder of that period, regardless of the games you choose to play. Loss limits work in conjunction with deposit limits to give you a comprehensive financial safety net and keep your gaming activity aligned with what you can genuinely afford to lose.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and a summary of your net win or loss during the current session. These reality check notifications appear at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes — and prompt you to decide whether to continue or stop. Research consistently shows that regular reality checks reduce average session length and encourage more mindful gaming behaviour.
Recognising Problem Gambling
Problem gambling can develop gradually. Being aware of the warning signs early gives you the best chance to take action before gambling begins to seriously harm your finances, relationships, or mental health. The following signs may indicate that gambling has moved beyond entertainment.
- Spending more money on gambling than you originally intended or can afford to lose.
- Chasing losses by placing additional bets in an attempt to recover money you have already lost.
- Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
- Feeling irritable, restless, or anxious when you are not gambling or when you try to cut back.
- Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
- Neglecting work, studies, or family responsibilities because of time spent gambling.
- Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
- Repeatedly failing to stop gambling despite a genuine desire or commitment to do so.
- Feeling that you need to gamble with progressively larger amounts to get the same level of excitement.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to reach out to our support team or activate a time-out or self-exclusion on your jay99 account without delay.
Ask Yourself These Questions
This brief self-assessment is not a clinical diagnostic tool, but it is a useful starting point for honest reflection. Answer each question honestly. If you answer "yes" to three or more questions, we recommend speaking to a professional or contacting jay99 support to explore your account protection options.
Three or more "yes" answers is a strong indicator that gambling may be causing harm. Please contact us at [email protected] — all enquiries are treated with complete confidentiality.
Activating Your Protection Tools
Requesting any responsible gaming tool on jay99 is straightforward. Follow these steps to get the protection you need, as quickly as possible.
Contact Support
Send an email to [email protected] with the subject line "Responsible Gaming Request". Our team is available 24/7 and will respond within 2 business hours during peak periods.
Specify the Tool
Tell us which tool you want to activate — deposit limit, loss limit, time-out, session limit, reality checks, or self-exclusion — and specify the parameters (amount, duration, frequency).
Identity Verification
For account-level changes, we will verify your identity to ensure the request is genuine. This protects you against unauthorised changes to your responsible gaming settings.
Immediate Activation
Protective measures — time-outs, self-exclusion, lower deposit limits — take effect immediately upon confirmation. Reality checks and session limits are applied at your next login.
Important: Any request to reduce a protective limit (e.g., lower a deposit cap, shorten a session limit) takes effect immediately. Any request to increase a limit or lift a time-out before its scheduled end requires a mandatory 24-hour reflection period. Self-exclusions of 6 months or longer cannot be reversed or shortened once activated — this is by design, to protect you during a vulnerable period.
Tips for Staying in Control
Set a Budget Before You Play
Decide on the maximum amount you are comfortable losing before you start any gaming session on jay99. Treat this as the full cost of entertainment — like buying a cinema ticket or attending a cricket match. Never gamble with money you cannot afford to lose, including funds earmarked for rent, groceries, or household bills.
Take Regular Breaks
Extended gaming sessions impair judgment and increase the likelihood of impulsive betting decisions. Step away from the platform regularly, even during winning streaks. Use jay99's session time limit feature to enforce natural breaks. A short walk, a meal, or time with family and friends can reset your perspective and prevent fatigue-driven losses.
Never Chase Your Losses
One of the most damaging patterns in problem gambling is chasing losses — placing increasingly large bets in an attempt to quickly recover money already lost. The house edge means that this strategy almost always results in further, larger losses. Accept losses as a normal part of gaming, stick to your pre-set budget, and log out when your session limit is reached.