jay99 Privacy Policy

This Privacy Policy ("Policy") describes how jay99 ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the jay99 platform at jay99.cc. We recognise that privacy is a fundamental right and we are committed to handling your personal data responsibly, lawfully, and with full transparency. By registering an account or using any jay99 service, you acknowledge that you have read and understood this Policy.

1. Introduction

1.1 jay99 is an online casino and sports betting platform primarily serving players located in Bangladesh. As part of operating this platform, we necessarily collect and process certain personal data about our users. This Policy sets out the categories of data we collect, the purposes for which we use it, the parties with whom it may be shared, and the rights you hold in relation to it.

1.2 This Policy applies to all personal data collected through the jay99 website at jay99.cc, through our customer support channels, and through any communications we send you via email or other electronic means.

1.3 We reserve the right to amend this Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of the jay99 platform following any amendment constitutes acceptance of the revised Policy.

2. Data We Collect

2.1 We collect personal data in the following categories:

Category	Examples	Collection Method
Identity Data	Full name, date of birth, national ID number, passport number	Registration form, KYC verification
Contact Data	Email address, phone number, residential address	Registration form, account settings
Financial Data	bKash/Nagad/Rocket wallet numbers, bank account details, transaction history	Deposit and withdrawal processing
Technical Data	IP address, browser type, device identifiers, operating system	Automatic collection via server logs
Usage Data	Pages visited, games played, bet history, session duration, feature interactions	Automatic collection via platform analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support interactions
Verification Data	Copies of government-issued ID, proof of address documents, selfie photographs	KYC / identity verification process

2.2 We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (other than selfie photographs used solely for identity verification), or data concerning health or sexual orientation, unless specifically required by law.

2.3 Where you decline to provide personal data that is required for a specific purpose — such as identity verification before a withdrawal — we may be unable to fulfil that specific service. We will inform you if this is the case at the time of the request.

3. How We Use Your Data

3.1 jay99 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account settings, and communicate with you about your account status.
• Service delivery: To process deposits and withdrawals, settle bets, credit bonuses, and deliver the gaming and betting services you have requested.
• Identity verification and fraud prevention: To verify that you meet the minimum age requirement of 21 years, to confirm your identity against the information you have provided, and to detect and prevent fraudulent, abusive, or illegal activity on the platform.
• Legal and regulatory compliance: To fulfil our anti-money laundering (AML) and know-your-customer (KYC) obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain records required by applicable law.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse aggregate usage patterns, troubleshoot technical issues, test new features, and improve the overall user experience on jay99.
• Responsible gaming: To monitor gaming behaviour for signs of problematic play and to enforce any self-exclusion, deposit limit, or cooling-off measures you have activated on your account.
• Security: To protect the integrity of the jay99 platform, to detect unauthorised access, and to safeguard the personal data of all our users.

3.2 We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required to do so by law.

4. Legal Basis for Processing

4.1 jay99 processes personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and jay99 — for example, processing your deposit so that funds are credited to your account.
• Legal obligation: Processing that is required by applicable law — for example, retaining transaction records to satisfy anti-money laundering requirements.
• Legitimate interests: Processing that is necessary for jay99's legitimate business interests, provided those interests are not overridden by your privacy rights — for example, analysing platform usage to improve service quality or detecting fraud to protect the platform and other users.
• Consent: Where none of the above bases applies and we wish to process your data for a specific purpose, we will seek your explicit consent before doing so. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

5.1 jay99 does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, for the purpose of processing your deposits and withdrawals. These providers receive only the minimum data necessary to complete your transaction.
• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age. These providers are contractually bound to use your data only for verification purposes.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios, whose software operates within the jay99 platform. Technical data necessary to run game sessions may be processed by these providers.
• IT and infrastructure providers: Cloud hosting, server management, and cybersecurity providers who maintain the technical infrastructure of the jay99 platform.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, regulatory authorities, and courts where we are legally required to disclose data in response to a valid legal request or to comply with applicable law.
• Professional advisers: Lawyers, auditors, and accountants who provide professional services to jay99 and who are bound by confidentiality obligations.

5.2 All third-party recipients with whom jay99 shares personal data are contractually required to process that data only in accordance with our instructions and to implement appropriate technical and organisational security measures.

5.3 In the event that jay99 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.

6. Data Security

6.1 jay99 implements a layered approach to data security, combining technical, administrative, and physical safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls, ensuring that jay99 staff can access personal data only to the extent necessary for their specific job function.
• Regular independent security audits and vulnerability assessments of the jay99 platform.
• Multi-factor authentication requirements for administrative access to systems that hold personal data.
• Secure data centre facilities with physical access controls.

6.2 While we take every reasonable precaution to protect your data, no electronic transmission or storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authority as required by law.

6.3 You also play an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your jay99 login credentials and for ensuring that no unauthorised person has access to your account. Contact [email protected] immediately if you suspect any unauthorised access to your account.

7. Cookies & Tracking Technologies

7.1 jay99 uses cookies and similar tracking technologies (collectively, "cookies") on the platform. Cookies are small text files stored on your device that help us deliver a functional and personalised experience.

7.2 We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in during your visit. Without these cookies, core features of the platform cannot operate.
• Preference cookies: Used to remember your settings and preferences — for example, your preferred language or display options — so that you do not have to reconfigure them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised information about how users interact with the platform, which pages are most visited, and where errors occur. This data is used solely to improve the platform experience and is not linked to individual user identities.

7.3 jay99 does not use third-party advertising or tracking cookies. We do not allow advertising networks to place cookies on the platform for the purpose of building behavioural profiles or serving targeted advertisements.

7.4 You can control or disable cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the jay99 platform, including the ability to log in and maintain a session.

8. Data Retention

8.1 jay99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard retention periods are as follows:

• Account data: Retained for the duration of your account membership plus five (5) years following permanent account closure, to meet anti-money laundering and regulatory record-keeping requirements.
• Transaction records: Retained for seven (7) years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC and identity documents: Retained for five (5) years following the completion of the verification process or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the support interaction.
• Technical and server log data: Retained for twelve (12) months on a rolling basis.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Your Rights

9.1 In relation to the personal data jay99 holds about you, you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request that we correct any personal data that is inaccurate or incomplete. You may also update many of your account details directly through your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations and may not apply in all circumstances.
• Right to restrict processing: You may request that we temporarily suspend processing of your data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You may request a copy of certain personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data where we rely on legitimate interests as our legal basis, subject to our ability to demonstrate overriding legitimate grounds for the processing.
• Right to withdraw consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to your request within thirty (30) calendar days. In complex cases we may extend this period by a further sixty (60) days, in which case we will notify you of the extension within the initial thirty-day period.

9.3 We may need to verify your identity before processing any data rights request, to ensure that personal data is not disclosed to an unauthorised party.

10. Third-Party Links

10.1 The jay99 platform does not contain links to third-party websites for commercial or advertising purposes. However, game provider interfaces embedded within the platform may, in limited circumstances, include their own terms, privacy notices, or support links. jay99 is not responsible for the privacy practices of third-party game providers. We encourage you to review the privacy notices of any third-party service you interact with.

11. Children's Privacy

11.1 The jay99 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately suspend the account, delete the associated personal data, and take appropriate action in accordance with our Terms and Conditions and applicable law.

11.2 If you have reason to believe that a minor has created an account on jay99, please notify us immediately at [email protected].

12. Changes to This Policy

12.1 jay99 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date displayed at the top of this page. For significant changes that materially affect how we process your data, we will endeavour to notify registered users by email in advance of the change taking effect.

12.2 We encourage you to review this Policy periodically to stay informed about how jay99 protects your data. Your continued use of the platform after any update constitutes your acknowledgement of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jay99 handles your personal data, please contact our data support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry
• Support Hours: 24 hours a day, 7 days a week
• Response Target: Within 2 business hours for general enquiries; within 30 days for formal data rights requests

For formal data rights requests — including access, rectification, erasure, or portability requests — please include your full name, registered email address, and a description of your request in your email to allow us to process it efficiently.